Information
Returns & Refund
Because Shoritu fresh fruit is perishable and time-sensitive, return requests are reviewed carefully and must be reported quickly after delivery.
Eligible cases
Damaged packaging, delivery errors, and clear product-quality issues should be reported with photos within 24 hours of delivery.
If Shoritu cannot deliver a confirmed paid pre-order, the customer will receive a full refund through the original payment method.
Processing time
Approved refunds are typically processed through the original payment method or an agreed alternative.
Time to completion can vary depending on payment provider and order status.